Vol 2, Issue 14 | Apr 08 2026What about everything we learned? (Free Edition) Hey there, What about everything we learned? Last week we sent the shutdown email for MyCityZen. It was a small product, but there was nothing small about what sat underneath it. On the surface it looked like a chatbot — you asked a question, it answered — but the thing doing the answering was a routing layer over nearly thirty specialist agents, each one stitched to a knowledge base that a few hundred expats and...